Museum of Science and Industry

Guest Engagement Representative 1

Guest Engagement Operations - Chicago, IL - Part Time

About Us: The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago’s Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. MSI’s mission – to inspire the inventive genius in everyone – is realized through its world-class exhibitions and engaging guest experiences. The Museum of Science and Industry provides programs and experiences that deepen the engagement of students and teachers in science and science-related disciplines, with a vision to inspire and motivate our children to achieve their full potential in the fields of science, technology, engineering and math.

We offer a creative, collaborative, and innovative environment for our employees. Our employees get great perks such as: benefits starting day one of your employment, free admission to MSI for family and friends, free admission to other museums, free parking in MSI’s garage and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart and innovative people, the Museum of Science and Industry is the right place for you!

The Job: The Guest Engagement Representative 1 (R1) is responsible for providing excellent customer service through all interactions with guests. R1's will perform core operational functions in support of engaging and orienting Museum guests, including wayfinding and opening and closing of the museum for guest operations, in addition to facilitating and engaging guests in a positive, fun, and inclusive way, recommending event/show times to help build fun and amazing Museum experiences.

This is a part-time position working onsite at the Museum 3-4 full days per week and is a union-represented position (AFSCME Council 31). Please note the role requires weekend availability and occasional evening availability for special events.
 

Responsibilities

  • Provide enthusiastic, world-class customer service as guests enter, navigate around the Museum, and as they leave by supporting the parking garage, payment and/or validation.
  • Support guests by answering questions, providing effective resolution to issues that may arise, as well as giving directions, with the goal of enhancing the guest experience.
  • Collaborate with team members to provide a safe, nurturing, and positive environment for all guests.
  • Responsible for facilitating efficient and courteous cycling of groups through the Group Center lunchroom, including transporting lunches and cleaning lunch tables.
  • Process registrations and provide administrative support for school field trips and other visitor groups for documentation and reporting requirements.
  • Build relationships with Museum members and guests to encourage repeat visits.
  • Participates in team meetings to create and discuss new sales tactics.
  • Partners with Guest Experience to ensure real-time traffic flow is being communicated to ensure positive museum experiences.
  • Perform ticket and membership sales and returns and process all ticketing transactions on the Museum’s ticketing system according to Museum policies and procedures; manage cash and credit card sales of tickets, memberships, and/or special events in a timely manner.
  • Assist guests parking in the Museum garage and in the upkeep of the Garage facilities by performing regular checks and inventories on hardware, garage equipment, and ticket stock.
  • Provide guest services such as coat check and wayfinding.
  • Operate Giant Dome Theater film screenings.
  • Perform cashiering duties, including balancing monies through ticketing system.
  • Support Leadership team with stanchion set up/take down and maintaining department inventory.
  • Other duties as assigned.

Qualifications

  • High school diploma or GED and one (1) to three (3) years of related experience.
  • Consistent good attendance, timeliness, and guest readiness​.
  • Good people/interpersonal skills for dealing with guests and staff; communicates professionally and proactively and is able to create an open dialogue to uncover guest expectations and unrealized needs.
  • Demonstrates strong customer service, problem-solving, and conflict-resolution skills.
  • Strong teamwork, collaboration, and listening skills.
  • Ability to multi-task and prioritize and satisfy the needs of guests and museum operations in a fast-paced environment.
  • Knowledge of cash management principles and/or procedures.
  • Positive attitude required: enjoy working with people in a fun, educational atmosphere
  • Must be able and willing to work weekends and holidays, and some evenings.
  • Must be able to move large groups of people from place to place in a courteous and efficient manner.
  • Has the curiosity to learn Museum content and culture and is able to communicate that to guests in an engaging and inclusive way.
  • Must be able to lift/carry up to 20-25 pounds, stand for up to 2 hours at a time, and move safely throughout the Museum campus.
  • Ability to perform various functions such as standing, sitting, walking/moving across uneven surfaces, climbing stairs, lifting, pushing, carrying, seeing in varying light conditions, fine finger dexterity, and participating in some physical activities.
  • Proficient computer skills and knowledge; must be comfortable with learning and using new software and hardware (computer and hand-held devices) in support of ticketing and membership needs.

Our DEAI Mission

The Museum of Science and Industry is committed to advancing diversity, equity, accessibility and inclusion across our workforce, experiences, and day-to-day operations. As MSI employees, we are each responsible for making the Museum a welcoming place externally for guests and internally for our colleagues within the scope of our roles.

MSI is an Equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

Apply: Guest Engagement Representative 1
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter
Who referred you to this position? Enter their first and last name here.
Desired salary*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
What days are you available to work full day shifts (i.e. 9:30am - 4pm or 5:30pm)?*
Are you a current MSI employee?*
Did a current MSI Employee refer you to this position?*
If yes, which MSI Employee referred you for this role?
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*