Donor Data and Systems Manager

About Us: The Griffin Museum of Science and Industry is the largest and most interactive science museum in the Western Hemisphere. Griffin Museum of Science and Industry (Griffin MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. Griffin MSI’s mission – to inspire the inventive genius in everyone – is realized through its world-class exhibitions and engaging guest experiences. The Museum provides programs and experiences that deepen the engagement of students and teachers in science and science-related disciplines, with a vision to inspire and motivate our children to achieve their full potential in the fields of science, technology, engineering and math.

We offer a creative, collaborative, and innovative environment for our employees. Our employees get great perks such as: benefits starting day one of your employment, free admission to Griffin MSI for family and friends, free admission to other museums, free parking in Griffin MSI’s garage and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart and innovative people, the Griffin Museum of Science and Industry is the right place for you!

The Job: The Donor Data and Systems Manager is responsible for managing donor data including reporting, analytics, data integrity and integration of data from other databases. Team management includes gift processing, membership processing, online gifts, reporting, receipting, financial reconciliation and special projects.
 

This is a hybrid position that requires occasional weekend and special event availability.
 

Responsibilities
Data Management

• Maintain accurate donor data, including data entry, gift processing, list generation, statistical reports, analysis, and donor receipts.
• Support the organization with detailed analysis and concise reporting/dashboards leveraging multiple data sets. Create ad hoc reports and analysis as required in a timely manner.
• Leverage constituent data to support the organization's goals; efficiently capture and manage data.
• Build relationships and work with External Affairs, IT, and Finance team members and other Museum teams to drive collaboration and communication on data projects and systems.
• Review gift reconciliation within the department and Finance team monthly.
• Develop and maintain dynamic team-based and database policies and procedures.
• Partner with IT to assist in managing the database and systems to ensure all confidentiality and security standards as it relates to donor data are followed; ensure compliance with the Museum's policies and procedures around data including familiarity with PCI and PII compliance.
• In collaboration with department leadership, maintain relationships with applicable vendors.
• Coordinator data management from the Museum's database across other software.
• Identify opportunities for process and system improvement to increase efficiency and improve the quality of External Affairs data.
• Oversee the electronic filing systems related to database records including gift and membership documentation.
• Serve as a contact for internal and external sources for gift transactions.
• Oversee the External Affairs Services Portal and Data Request Portal related to constituent data.

• Research and follow-up as required for reconciliations and discrepancies and maintain a thorough understanding of database content.
• Respond to queries for the annual audit.
• Maintain individual and organizational records
• Develop and perform routine processes and audits to ensure accuracy, quality assurance, and data integrity.

Qualifications

• Five (5) to seven (7) years' experience with nonprofit development (fundraising) system and operation functions with at least 3 years' experience managing a team.
• Bachelor's degree strongly preferred.
• Strong attention to detail and ability to organize and prioritize is required.
• Experience distinguishing between various donor and gift types.
• Ability to build complex queries.
• Familiarity with development-specific data, including understanding of gifts, memberships, notes, queries, and exports.
• Experience working in a variety of fundraising systems required; knowledge of Salesforce is a plus.
• Strong MS Office skills, including expert-level Excel capabilities.
• Ability to gather data, analyze information, and prepare reports.
• Skilled leader capable of fostering effective working relationships within a team environment. 
• Excellent written and verbal communication and interpersonal skills; strong customer service skills required.
• Demonstrates proper mailing and letter-writing etiquette in all professional correspondence
• Ability to support occasional special events during evenings or weekends.
• Language:
  • Ability to read and interpret documents such as procedure manuals.
  • Ability to write routine reports, correspondence, and Standard Operating Procedures (SOP).
  • Ability to speak effectively before groups of employees of the organization.
• Mathematical:
  • Ability to calculate basic mathematical figures and amounts.
• Reasoning:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Physical:
  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
  • The employee frequently is required to stand, walk, and reach with hands and arms.
  • The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl; and taste or smell.
  • The employee must occasionally life and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work Environment:
  • The employee is occasionally exposed to wet and/or humid conditions; outside weather conditions; cold; and heat.
  • The noise level in the work environment is usually moderate.

Our Inclusion and Belonging Statement

The Griffin Museum of Science and Industry is committed to advancing diversity, equity, accessibility and inclusion across our workforce, experiences, and day-to-day operations. As Griffin MSI employees, we are each responsible for making the Museum a welcoming place externally for guests and internally for our colleagues within the scope of our roles.

Griffin MSI is an Equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or protected veteran status.